Note: We ask that you open and inspect your order upon receipt since no insurance or damage claims will be accepted more than three days after delivery.

VERY IMPORTANT!! All Customers MUST call before returning products for warranty or repair to get an RMA# (Return Merchandise Authorization) or an SRO# (Service Repair Order) as well as return shipping instructions and return shipping address. Items being returned from the continental US must be sent 'PARCEL POST', unless directed by Kendrick to do otherwise. Failure to do so will result in customs and administration charges being charged to the customer's account or the shipment being refused. Product is to be returned with delivery and insurance charges prepaid and these charges are not refundable.

THE FOLLOWING ITEMS ARE NOT RETURNABLE OR REFUNDABLE

• SALE OR CLEARANCE ITEMS
• DEMONSTRATOR, USED OR EXCHANGED ITEMS
• CUSTOM CUT ITEMS, SPECIAL ORDER OR CUSTOM MADE ITEMS
• KENDRICK POWER PACKS & RELATED ACCESSORIES

KENDRICK WARRANTY POLICY. Valid from date of purchase

Upon receipt of returned product, Kendrick will assess the item/s to determine if they comply with the conditions of our warranty. Items that do comply will be fixed or replaced free of charge. Items that are deemed to be out of warranty or have had their warranty voided will, with the customer's knowledge, be fixed at our costs specified below or replaced with new product paid for at full retail value. Please note that items that have been returned for repair or assessment and are deemed to be in proper working order will have a $50.00 bench charge applied as well as return shipping costs. Repairable items that are out of warranty will be charged $60.00 per hour plus parts as well as return shipping costs.

Our warranty does not cover damage due to misuse, accidental, incidental or intentional abuse, tampering or the wear and tear of normal use.